If you are not completely satisfied with our IVR services, you may be eligible for a refund (pro-rata) by sending your request in writing to our support department within thirty (10) days of completing your new order. All other sales are final, i.e. Bulk SMS, Bulk Email, Voice SMS, Long Code, Short Code, Website Designing, SSL Certificates, etc. are non-refundable items and will be deducted from your order total, before you receive your pro-rata refund. You must also state a detailed reason as to why you are cancelling. We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel. By placing your order with True Bulk SMS (True Infosystems Pvt Ltd) you agree to these terms.
Cancellation Policy :
Clients wish to cancel their Shared Hosting Services will need to contact our billing department either by opening a support request or by sending an email to [email protected] .
Refund Policy :
We will try our level best to create a suitable IVR package that matches our clients requirement. In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take a maximum of 10 working days to process and it will be refunded in your account either by Account Credits or direct deposit in your bank account. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of Payment Gateway Name, payment refund will be made to the same Bank account.
Terms and Conditions :
1. There are no refunds on Bulk SMS, Bulk Email, Voice SMS, Long Code, Short Code, Website Designing, SSL Certificates. Refund requests for shared and reseller accounts after the initial 10 days non-conditional money-back period will be refunded on a prorated basis of any unused time.
2. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
3. True Bulk SMS (True Infosystems Pvt Ltd) also reserves the right to cancel your account any time without any notice and refund.
5. There are no refunds on Social Media Service. So Before you place your order be sure.